Client zone

Basic Privacy Policy

Protecting the privacy of natural persons is very important to us. Personal data are also a necessary part of the personal privacy of individuals. Personal data are any information about a natural person (data subject) that can identify a specific natural person. That is why we are approaching all the personal data of data subjects responsibly, taking into account their needs. We process the personal data of data subjects in accordance with effective legal regulations and protect them with the utmost care. We encourage data subjects to get acquainted with this basic privacy policy. Upon it, data subjects will be informed in the basic way about the treating and processing of their personal data by us and how they can contact us if they have any question about the processing of their personal data.

This privacy policy may vary depending on changes in effective legislation, however the current version will always be available on our website. We will draw the data subjects’ attention to the fundamental changes in the same way as we provide this policy.

Our company QEXport, s.r.o., as the controller always processes the personal data of data subjects in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – hereinafter referred to as “GDPR”) and Act No. 18/2018 Coll. on Personal Data Protection and on Amendments and Supplements to Certain Acts, as amended (hereinafter referred to as the “Act”).

The personal data we collect include: name, surname, permanent residence, correspondence address, phone number and e-mail address.

Automatically collected personal data and third parties:

To improve the care for you, the so-called “cookies” are used on our website. Cookies are small text files containing specific data that are used by the Controller to identify the Data Subject’s computer when communicating with the Controller. Cookies are stored on the Data Subject’s hard disk through an Internet browser. The selected cookies are always stored at the sole discretion of the Data Subject. The Data Subject is also informed that cookies may be refused at any time later in the settings of the Internet browser. While using our website, we automatically collect personal data only through third parties:

Personal data provided by a natural person (data subject) to our company, e.g. through the contact form published on our website, will be processed only to the extent and for the purpose for which they were provided. The duration of the processing of such personal data is exclusively the time necessary to achieve the purpose for which the data were provided or which is permissible by law.

Natural persons (data subjects) who provide their personal data to our company or whose personal data are provided to our company from another source have the right to request access to their personal data, the right to rectify or erase the personal data, the right to restriction of the processing, or the right to object to the processing in accordance with the GDPR and the Act. We will provide you with more detailed information in the appropriate way in collecting your personal data or on the following e-mail address: info@qexport.sk

If our company intends to further process personal data for a purpose other than that for which the data were collected (e.g. the conclusion of a contract, etc.), before such further processing, it will provide the data subject with the information about such further purpose as well as with other necessary information under valid and effective legislation.

Data subjects shall always grant consent to the processing of their personal data if their personal data are to be processed on that basis, voluntarily and in an understandable form, and shall always have the right to withdraw the consent, but at any time without affecting the lawfulness of the processing based on the consent granted prior to the withdrawal.

Our company also informs data subjects whether the processing of their personal data is a legal or contractual requirement. Our company processes the personal data of data subjects only to the extent necessary to achieve the purpose of the processing and is not interested in the so-called “optional” personal data or such personal data that are not necessary to achieve a particular purpose. Therefore, the provision of unnecessary or optional personal data constitutes an unjustified administrative burden for our company, as such personal data must be protected under effective law, even if our company does not need them. Our company will always promptly inform data subjects about the required extent of personal data.

Our company is always interested in the processing of correct, up-to-date and complete personal data for the necessary purpose, so it cannot accept any personal data that do not meet these requirements. Our company therefore appreciates any reasonable initiative of data subjects aiming at the reconciliation of the real status of their personal data with the personal data processed by our company and assisting our company in the processing of the personal data of data subjects in accordance with the requirements of the applicable legislation.

Our company always determines and defines the specific purpose for which the personal data of data subjects are needed. However, if this purpose is determined by legal regulations, results from necessary contractual relationships or is necessary for the implementation of any public interest, our company must process the personal data of data subjects to a certain extent, during a certain time and in a certain manner to fulfil its legal or contractual obligations, as well as public interest tasks, and therefore it must and will require such personal data from data subjects (e.g. from employees for social or health insurance purposes, etc.) and, if the intended purpose is to be achieved, data subjects are obliged to provide their personal data to the necessary extent and duration. However, this obligation of data subjects does not restrict data subjects from exercising their right of access to their personal data, the right to rectify or erase their personal data, the right to the restriction of the processing, or the right to object to the processing in accordance with the GDPR and the Act, as well as other rights granted by valid and effective legal regulations.

In exercising the rights by data subjects related to their personal data, our company is obliged to always verify the identity of the requesting data subject so that our company is undoubtedly certain that the particular data subject asserts his/her rights only to his/her own personal data and that these rights are actually exercised by that data subject. We will carry out the identity verification upon a document with a photo submitted by the data subject for inspection in the personal handover of a written request; in case of a postal or electronic request, we will ask the data subject for further information in order to identify his/her identity reliably. For the easiest process of submitting the request with the quick verification of identity, we recommend using our request form for exercising the data subject’s rights available on this site.

Our company will respond to any request concerning the processing of personal data within a reasonable time, however always within one month of its delivery. In special cases, we may extend this period by a further two months, but we will always inform the submitter of the request about the reasons for the extension of the period within one month of receipt of the request.

We respond to requests from data subjects free of charge, but if such requests are manifestly unfounded or excessive or often repeated, we may charge the submitter of the request a reasonable administrative fee for handling the request.

Data subjects have the right to file a complaint with the supervisory authority (Office for Personal Data Protection of the Slovak Republic – Úrad na ochranu osobných údajov SR, Hraničná 12, 820 07 Bratislava 27) if they consider that the processing of their personal data is inconsistent with this information or effective legal regulations. However, prior to filing the complaint, we recommend to data subjects to address our contact person – Ľuboslav Jargaš, e-mail: jargas@qexport.sk, who is ready to resolve potential problems to the satisfaction of data subjects.

If data subjects are less than 16 years of age, they can only provide their personal data with the express consent of their legal representative.

In the event that closer cooperation between the data subject and our company is agreed, the terms of protection of personal data will be tailored to a specific case and communicated to the data subject.

Should you have any questions, suggestions or comments, please do not hesitate to contact us at the following contact point: